Customers aren't lazy. They're busy.

When you let that paradigm shift shine down through the ranks of everyone in your company, you will see lasting, positive results in terms of retention and lifetime value.

If the feedback you get from your customer success agents, sales reps, and customer service Department includes the word 'Lazy' — treat it as a red flag.

Find out exactly where customers "get lazy," because that's likely where your user experience (Ux) is failing.