• Human beings are more likely to do things that are easy rather than hard. They don’t have some deep desire to litter; they’re just more likely to do whatever is going on around them.
• And so you do what social animals do when they’re unsure: you look to other people for information...

3. Take an interest in the details of your friend’s life by being a good listener. Don’t watch television or text while your friend is sharing something with you. Most times people need more than good advice, they need someone to listen to them as they talk through their feelings...

This is the secret of really good conversations.

Many of our best conversations, whether with people we have just met or with old friends, are about the world around us rather than ourselves. These are also often the conversations that bring us closer to each other.