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The Hidden Harm Of Punishments

The Hidden Harm Of Punishments

To extract a full account of the incident, remove blame and punishment on an organizational level from your retrospectives. You get there easier by reducing the fear and biases that creep in during the investigation of failures, and by choosing reconciliation and immunity over retribution.

Often, the conditions that lead to the negative outcome would still be there even if you removed the guilty individuals. And if the guilty are fired, you lose those who are better placed to help you learn from the incident, while others who have information that could improve future outcomes are incentivized to withhold or falsify it for fear of punishment.

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Achieving Closure

Achieving Closure

  1. Determine and rank the steps that should be taken to change the conditions that brought the incident in the first place.
  2. To keep the learning review focused, prioritize and discuss these action items in separate follow-up meetings with the relevant people.

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Build a Timeline

Build a Timeline

A timeline is an account of what happened by the people who were involved and impacted. Create a timeline with input from as many people from diverse points of view. With some training, anyone in the organization can do it.

A good timeline shows not just what happened, but...

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Postmortems vs Learning Reviews

Postmortems vs Learning Reviews

Most companies conduct postmortems at a project’s end to analyze and outline the factors that contributed to its failure. But this reflection, examination and evaluation might not be as useful as most wait for failures to conduct them and stop the analysis once the guilty are identi...

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Don’t Trade Context For Convenience

Don’t Trade Context For Convenience

Blame and biases — such as hindsight bias — give us a convenient story about what happened in any negative situation. To the extent that a story feels comfortable, we believe that it's true but when we get to that convenient point we stop learning.

Skipping the learnin...

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Setting Context To Maximize Learning

Setting Context To Maximize Learning

  • Repeatedly remind your team that they’re part of a learning organization to make them focus on learning.
  • Remind your people that you are all operating within complex systems, thus failures can be unpredictable.
  • Focus on the context of the incident and assure everyone that no...

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Principles To Build a Robust Timeline

Principles To Build a Robust Timeline

  • Ask each individual involved to share what they knew, when they knew it and how they knew it. There are a few points to emphasize:
  • Ask for descriptions without explanations
  • Ask for timestamps (or estimates) of when they knew what they knew
  • Systematically as...

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More like this

The Hidden Harm Of Punishments

To extract a full account of the incident, remove blame and punishment on an organizational level from your retrospectives. You get there easier by reducing the fear and biases that creep in during the investigation of failures, and by choosing reconciliation and immunity over retribution.

...

The Flaws Of Punishment As A Motivator

  • It’s behavior suppressing powers usually disappears when the threat of punishment is removed.
  • It often triggers a fight-or-flight response and renders us aggressive if escape is not an option.
  • It inhibits the ability to learn new and better responses, oft...

The Harm of Shame

The Harm of Shame

Shame can be more troubling than guilt. It's hard for some people to separate their actions from who they are as a person. The downsides of shame:

  • Decreases self-esteem - you tend to think that every negative action says something about who you are.
  • Promotes unethical behavi...

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