Learn more about communication with this collection
Effective communication
Persuasion techniques
Closing a sale
"Conflict is information, and handled well, conflict is opportunity."
ADAR COHEN
528
1.8K reads
MORE IDEAS ON THIS
Avoiding Tough Conversations
There is a natural tendency in humans to avoid tough conversations, due to the fear of conflict.
But sometimes it is necessary to have these conversations, as postponing them can make the situation worse.
462
1.9K reads
Act As If You Don't Know
Asking questions as if you don't know anything about the whole problem, and listening carefully, can ease out the worst of conflicts.
Listening also makes other people get the impression that you care.
521
1.84K reads
Keep Quiet
Keeping quiet can work wonders on resolving conflict, and it aids the listening part too.
Conversations are great but silence can be priceless. Don't rush to blurt out your assumptions, at least at the beginning of the dialogue.
524
2.08K reads
CURATED FROM
CURATED BY
Creator. Unapologetic student. Lifelong coffee ninja. Internet nerd. Bacon lover.
Related collections
More like this
Address It Directly
When conflict arises, you need to raise the issue with the parties involved.
Emphasize the need for your employees to address it. Explain that negative feelings and thoughts can be handled in an appropriate manner that can actually make them positive and productive.
Leadership and conflict go hand-in-hand
Conflict in the workplace is unavoidable. While you can try and avoid conflict (bad idea), you cannot escape conflict.
The ability to recognize conflict, understand the nature of conflict, and to be able to bring swift and just resolution to conflict will serve you well as...
How to effectively handle conflicts
- Define Acceptable Behavior. Create a framework for decisioning, use a published delegation of authority statement, encourage sound business practices in collaboration, team building, leadership development, and talent management .
- Hit Conflict Head-on.
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving & library
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Personalized recommendations
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates