— Although we still have the tough winter ahead of us, we're encouraged by the progress that's been made on the vaccine front, and are confident that Delta is positioned to successfully lead our industry into recovery. It's just only a couple of weeks into the year, but I'm hopeful that we'll be paying it.
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— We're ready to see this strategy through, which gives me optimism, confidence in our ability to thrive and emerge as the industry leader.
— I felt optimistic when I saw those results. I think business travel has got a very, very strong opportunity to return over the next two years, and we're going to be well positioned.
But I've come to realize two things after covering companies like «Delta» for so long.
All else being equal, if you want to lead your business effectively, «optimism» «hope» and «confidence» should be probably be right up front and accessible in your linguistic toolkit.
Delta Air Lines held its latest earnings call last week. The transcript ran 14,000 words, but three words in particular leapt out:
Here's «Delta» CEO "Ed Bastian" discussing survey results suggesting how much business travel will ultimately return.
Airlines often have problems like passenger baggage being lost, or flights getting delayed. They are betting on technology to help their customers as well as their employees.
Real-time customer data and new analytical tools using powerful computers are now being used to track baggage handling, predictive maintenance, inventory and cargo.
Taking a flight creates physical and emotional changes in us, something that is now being more extensively researched. Air travel can change our mood, make us emotionally weak (more crying) or sad, and even change how our senses work.
The factors responsible for this phenomenon are the high altitude, the reduced air pressure, inadequate oxygen going in the brain and overall anxiety associated with flying.
A business model refers to a company's plan for making a profit.
A business model helps developing companies to attract investment, recruit talent, and motivate management and staff. Established businesses should regularly update their business plans to help anticipate trends and challenges ahead.
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