Active Listening On The FBI’s Hostage Negotiation Techniques

Active Listening On The FBI’s Hostage Negotiation Techniques

The FBI uses a process composed offive sequential stages:

To establish rapport(Stage 3) with the subject, active listening skills (Stage 1) and empathy(Stage 2) must first be demonstrated and maintained throughout by the negotiator. As this process continues, influence(Stage 4) and the successful resolution of the crisis throughbehavioral change(Stage 5) follow.

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