Learn more about product with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
How? — Platform principles (values)
“How do we operate?”
We now define our core values and operating principles that help set the right culture and mindset in our team.
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16 reads
MORE IDEAS ON THIS
Origin of a Platform team
With growing pains, software entropy kicked in and product developers had to manage several cross-cutting concerns along with their feature work and timelines.
We need to solve problems holistically to handle multiple tea...
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112 reads
Team formation questions
But what does improving the platform really mean?
It is too broad of an avenue to chase after and what we need here is direction and focus. To help answer this, start with these three simple questions
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33 reads
Align with vision and goals
We should know why we are doing what we are doing and the impact it brings to our developers. Now ruthlessly prioritize our short-term goals and activities so that they support our long-term vision.
Always be asking “Is this absolutely necessary to...
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10 reads
Platform Goals
What are our key focus areas?
With this, we list down key goals that help achieve our overarching mission. These goals help provide much needed focus, that in turn translates to identifying the right avenues to tackle.
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33 reads
“The secret to becoming a 10x engineer is to help 10 engineers around you to become twice as productive .”
UNKNOWN ENGINEER
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29 reads
“No idea is true just because someone says so. Test ideas by the evidence gained from observation and experiment. If a favorite idea fails a well-designed test, it’s wrong!”
PROF RICHARD FEYNMAN
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14 reads
Code Governance
Define best practices and architectural guidelines . Advocate and enforce them via tooling, reviews, documentation. Provide coaching, participate in slack discussions and help engineers deliver high quality code.
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23 reads
Collaborate Openly
The platform we build is our product and teams we support are our users. We collaborate like an Internal Open Source (aka Inner source) Team. We do not want any one person or team making decisions on how we solve problems for all teams. The key is to share your plan with teammate...
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14 reads
Controlled Experimentation
Whenever we identify promising approaches to any problem, it’s encouraged to try them out through POCs, review results afterwards and make choices accordingly. Key features should always be AB tested and analyzed before complete rollout.
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17 reads
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Tech enthusiast, engineering leader, family guy, podcast listener, market enthusiast, binge watcher, 🍕🍕🍕 lover
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Principles = Fundamental Truths
All principles come from a set of values.
Your values are what you consider important and they define who you want to be. However, they are not practical to use when you are faced with tough decisions.
For example: You may value to “live a healthy...
Principles, Techniques, Properties, and Values
Principles are the underlying premises and rules of function giving rise to any number of techniques. From there, we can imagine a hierarchy:
- principles at the top,
- techniques further down,
- properties below that, and
Your values will affect your company culture
A company’s Vision and Mission define where your company is going. Values define how you get there - for example, "openness."
Defining your values becomes the foundation for your company culture, directing the decisions you make, and the people you hire.
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