Team Mood - Aware & Change - Deepstash

Team Mood - Aware & Change

  • Be consciously aware of your own mood. If it’s not one that will be useful to your team, change it.
  • Use nonverbal behaviors to communicate emotional contagion.
  • Make direct eye contact with everyone on the team
  • Neutralize a negative team member
  • Create a positive emotional culture within the team.

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MORE IDEAS FROM Leadership Influence: Controlling Emotional Contagion - Knowledge@Wharton

Employees are not emotional islands. Rather, they continuously spread their own moods and receive and are influenced by others’ moods, a phenomenon known as emotional contagion. Contagion happens most powerfully when people are together physically, but new studies show that emotions also transfer across video, television, social media, and even email.

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As a leader, controlling emotional contagion, especially during the pandemic, should be a priority. Ignoring the power of mood, whether it originates in the self or is “caught” through contact with others, means losing an important opportunity to influence outcomes. 

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President and chief executive officer of the Ford Motor Company Alan Mulally was a “relentlessly optimistic” leader who kept his workforce on track through the auto crisis in 2008 by connecting with individual employees at every level, meeting with and calling them as the self-designated “cheerleader in chief.”

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RELATED IDEA

Emotional Contagion: Emotions Are Contagious

Emotional contagion is a phenomenon that occurs when a person or groups emotions and behaviours affect the emotions and behaviours of some other person or group. This can be negative or positive.

We often mimic or imitate the emotional expressions (smiles and frowns) of other people without even realizing it. Mimicry and copying the body language, voice or facial expressions of other people is natural among social creatures, due to 'mirror neurons’ in the cerebral cortex region of the brain.

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Emotional Contagion

This is what researchers call when we mimic the expressions and the emotions of the people around us.

The phrase "misery loves company" is a widely-used term and it seems that there is truth behind the phrase. Emotional contagion happens because of the mirror neuron system. Our neurons fire up when we behave in certain ways and is a probable explanation for how we experience empathy towards others.

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Cognitive culture vs emotional culture
  • When people talk about corporate culture, they’re typically referring to cognitive culture: the shared intellectual values, norms, artifacts, and assumptions that serve as a guide for the group to thrive.
  • The other critical part is what we call the group’s emotional culture: the shared affective values, norms, artifacts, and assumptions that govern which emotions people have and express at work and which ones they are better off suppressing.

Cognitive culture is often conveyed verbally, whereas emotional culture tends to be conveyed through nonverbal cues.

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