Learn more about communication with this collection
Ways to counter the Great Resignation
Strategies for making better decisions
Tips for giving effective feedback
Seek to understand
People tend to disagree when they don't understand each other. That does not mean you have to agree, just that you're open to hearing them out.
When you come to an understanding that most of us are more alike then we are different, you can begin to tolerate and accommodate--even appreciate--a different point of view
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Use positive language
If you speak in negatives, you will hurt the person and shut them down. if you can bring positivity to what you are trying to say, it's far more likely that you'll be heard, and that the disagreement can be resolved more quickly and easily.
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Take responsibility for your own feelings
It's easy to start making accusations, laying blame and making excuses. Be honest with yourself and take full responsibility for your own feelings, and for your interpretations that may have contributed to the breakdown.
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Look for similarities, not differences
Look for common ground. When you concentrate on differences the space grows wider, but when you seek out what you have in common it helps bridge the gap.
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Make a commitment
In times of intense disagreement, it's not uncommon for one or both parties to have one foot out the door. If you want to truly get to the heart of the matter, make sure the other person understands your commitment to the relationship. Even if you have an issue with the behavior, you have to keep...
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Be a good listener
A good listener gives their full attention, asks for clarification when necessary, and can listen to different opinions without becoming defensive or argumentative.
The best way to listen is to be silent. That's when you can learn.
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Look beyond your own triggers
Whatever may have happened in your past, you have to find a way to get past your triggers and see that you're in a new situation with a person who doesn't mean you harm. What's triggered is usually fear and awareness of one's limitations.
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Habit 5: Seek First to Understand, Then to Be Understood
This habit is about listening to others with empathy and understanding before trying to communicate your own point of view.
It's about putting yourself in someone else's shoes and trying to see things from their perspective. When you seek first to understand, you're more li...
The "that's crazy" test
When you catch yourself thinking "that's crazy," try to figure out why someone would believe that idea.
People are mostly logical, their starting point is just different. When you try to see if you can find the premises for someone's beliefs and ideas, their conclusions wi...
Minimizing Motivated Reasoning
As most of us have preexisting mental models, it is hard to change one’s mind and completely eliminate the various cognitive biases.
- Start with an open mind about people who disagree with you.
- Question your own assumptions and beliefs, aiming to understand the big picture an...
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