Problem Solving


Gaps offer excellent opportunities to learn, especially when we don't have time to deliberate, when we're not our best, when we don't have any willpower. We may feel justified to behave in a way that the situation dictates.

At that moment, we can choose to compose ourselves. We can do what Epictetus says: "Always conduct yourself as though you are at a formal dinner."

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Problem Solving

A positive queuing experience

Research reveals that how people feel while waiting is more important than how long they wait.

Everyone stands in line in the physical world. It is a way to deal with high demand. Online lines serve the same purpose, given the technical challenges of peak website traffic. By understanding queue psychology, you can ensure a positive experience for your customers.

The Psychology of Queuing Revealed in 6 Simple Rules


Whether our judgments are accurate depends on the schemas or books available in our mental libraries.

When our brains try to understand unfamiliar objects, they must rely on a schema for a different but similar object because the correct schema is unavailable. If the object and chosen schema closely match, our brains effortlessly – but inaccurately – assume the two objects are the same.

Your brain thinks – but how?


It has two parts, with the first five steps, concentrating on which particular scenarios to work on, and the rest three steps towards the story, implications and indicators.

  1. Focal Issue: identify what to focus on.
  2. Key Factors: brainstorm about the various factors influencing the focal issue. There can be numerous obvious factors and further digging can discover the less obvious, hidden ones.
  3. External Forces: there are always certain remote, unseen forces that operate on the focal issue, and can be geopolitical, economic, social or technological. This may result in 70 to 80 key factors/external forces.
  4. Critical Uncertainties: by combining all forms of key factors by implementing a divergent process, the next step is to converge by allocating priority votes to the importance of each factor and the degree of uncertainty.
  5. Scenario Logics: a decision is taken on which potential futures out of the curated list are to be developed into a detailed scenario.
  6. Scenarios: the eligible (top trending) scenarios are then turned into a story by a single author.
  7. Implications and Options: fact check and stress-test each of the scenarios is set up after a few weeks.
  8. Early Indicators can be easily found in consumer behaviour or stock price fluctuation.

Scenario Planning and Strategic Forecasting


Why we can’t seem to motivate ourselves

At a basic level, there are three elements of motivation.

  • Self-confidence or self-efficacy. The feeling that you can do this.
  • Finding the task unpleasant.
  • Sensitivity to time. We're sensitive to when rewards are realized.

Why You Procrastinate (with Leading Expert Piers Steel) | Scott H Young


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