Stashed ideas - Deepstash

🚀

Stashed ideas

58 STASHED IDEAS

A Customer Service Video Tutorial

68% of individuals said they would prefer watching a video than contacting a company’s support service to solve a problem with a product. Whatever product or service you offer, your customers will be more satisfied if you provide a video to help them fix their problem as fast as possible.

To them, a video is more likely to offer digestible information that is easier to follow. Your customers can directly practice what they have seen in the video. It is way more flexible than waiting for your support service team to explain the solution through a call or email.

STASHED IN:

2

Important article on customer service and retention

STASHED IN:

0 Comments

The business benefits of human support

The three layers of the Conversational Support Funnel consists of three layers:

  • Proactive support enables you to get ahead of known problems before customers even reach out for help.
  • Self-serve support allows users to resolve simple queries on their own, ensuring fast, efficient answers while minimizing the number of repetitive questions hitting your team inbox.
  • Finally, there’s human support, which is crucial for those tricky issues that can only be solved by a real-life person. These are the technical or sensitive queries that need a specialized, empathetic response.

STASHED IN:

14

  • Startup: Podcast about an entrepreneur starting a podcast company (so meta). Totally behind the scenes and unfiltered. It’s fabulous and a must for entrepreneurs and those interested in VC.
  • Masters of Scale: Podcast by Reid Hoffman, Linkedin Co-founder and partner at Greylock. Interviews Silicon Valley founders/execs.
  • How I Built This: Podcast that features founders walking through the history of their high-profile companies.
  • 20 Minute VC: Host Harry Stebbings interviews prominent VCs and founders.
  • Acquired: Features prominent startup founders/CEOs and investors.

STASHED IN:

2