customersuccess

114 ideas

Trade Shows And Exhibitions

There were approximately 9,400 B2B trade shows and exhibitions held in the U.S. in 2019 contributing $101 billion to the nation’s GDP. 

The global spread of Covid-19 brought trade shows and exhibitions to a halt in early 2020, with large cancellations including SXSW, the Mobile World Congress and Google I/O. With the right technology, these virtual trade shows can fill the void as we wait for a return to open life.

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Trade Shows And Exhibitions In The Post-COVID-19 Era

hyken.medium.com

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When Surprise and Delight Becomes Surprise Without Delight — Shep Hyken

Matt Dixon, customer service expert Matt Dixon thinks that customers don't really care about a surprise. They care for delight. 

The delight comes in the form of an effortless experience that ends with a happy customer. You don't need to surprise them with a gift or discount. Instead, just give them what they want without any hassle or stress. 

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When Surprise and Delight Becomes Surprise Without Delight — Shep Hyken

hyken.medium.com

1 IDEA