Nonverbalcommunication Ideas - Deepstash

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Use emotions to influence

Emotions can derail communication. When people get upset at one another, they stop thinking rationally.

Emotions are not an obstacle to successful negotiations. They are a means. Good negotiators know how to identify emotions and influence them.

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Cognitive culture vs emotional culture
  • When people talk about corporate culture, they’re typically referring to cognitive culture: the shared intellectual values, norms, artifacts, and assumptions that serve as a guide for the group to thrive.
  • The other critical part is what we call the group’s emotional culture: the shared affective values, norms, artifacts, and assumptions that govern which emotions people have and express at work and which ones they are better off suppressing.

Cognitive culture is often conveyed verbally, whereas emotional culture tends to be conveyed through nonverbal cues.

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Through body language, people can both consciously and unconsciously communicate and convey emotions without uttering a word. Understanding common cues can help you present yourself positively as well as read how others are receiving you.

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