saas

157 ideas

Quarterly Business Reviews (QBRs) are absolute table stakes for any Customer Success strategy. I’ve written before, about the importance of QBRs and over time, the QBR remains the mainstay of assuring the value is delivered to your customers. What’s interesting about the QBR practice is the various ways that they are performed and what they may not include.

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3 Tips to Up your QBR Game

medium.com

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People do many things with your application but only a handful of those actions result in a user achieving success. 'key activation events' (Kaes) aren't always obvious but they are there. Customers who Emailed customer support during their trial period were 9 times more likely to stick around.

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Key Activation Events And The Secret For Bloody Brilliant Low-Touch SaaS Onboarding

medium.com

8 IDEAS