Latticework is similar to the prism of a kaleidoscope. If you only have one bead in your kaleidoscope, everything looks the same. The more beads you add, the more images you see with each turn. You can look at the same objects, but see it in many different ways.

Charley Munger and Warr...

Ingrained patterns are the essence of who we are; they make up our life view and evolve to become the lens through which all new information is processed. Since the human brain is programmed by interacting with others, each individual is incredibly unique. The early inpu...

While it’s vital for services to be consistent, they are also complex and varied, and some parts of your service will need to look and behave differently from the rest.

However, consistency is very often mistaken as uniformity, where we aim for a service experience that is exactly the same ...