A DEEP DIVE INTO
A collection of 7 Ted talks to inspire you and help you get better at CSM
42 key ideas from
It takes just
14 mins to read
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What you'll learn
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
How to handle difficult customers
3 Top Key Ideas (42 total)
Grandmasters study the endgame to steer the position in front of them. This way, they know ten moves ago that they will win because they know where they were going.
Take as an example the following sentence: "After reading this sentence, you will realize that the the brain doesn't recognize a second 'the'." Most people will only catch 'the' the second time around. This is because the brain ignores anything that breaks with its logical stream. However, if you read the sentence backwards, you would easily catch it.
When just one of these three is broken, trust is threatened.
Want to learn more? Unlock this collection and all 42 key ideas.
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