Coincidences: There’s nothing spooky going on

1. Come up with some initial metrics. These should be simple and actionable and should not have to be related to one another.

For example, a number of customers interviewed and their rating on identified struggles might be two starting metrics.

2. If you’re stuck on metrics, ask the...

Being able to make decisions when you know you have imperfect data is so critical. I was always taught that “A good decision now is better than a perfect decision in two days.” Many people I know in business recoil at that statement. Many colleagues in graduate school had come from places where t...

You know that awkward silence in one-on-one meetings, no matter which side you'd been on. You're not sure where to take the discussion in this semi-informal meeting, so you're just suffering in silence.

One-on-one meetings are the platform to build trust and rapport in a manager-rep...