Entitlement

• They are based on patterns of behavior (or customs) that have come to be accepted as legal requirements or rules of conduct within a particular country.  
• The laws of customary legal systems are usually unwritten and are often dispensed by elders, passed down through...

People base their understanding of the world on previous experiences. If there’s an established custom for your service that benefits a user, your service should conform to that custom. But be mindful that not all customs benefit users – some have been put in for the benefit of the organization r...

Doing well in your career requires there factors:

• Being capable of doing your work well. This requires knowledge: For example, if you’re a lawyer, you need to have a rich knowledge of the law.
• Meta-knowledge, or knowledge about how your career works. For...