Mirror them to gain trust.

Communication is the magic key for building trust. Body language, expressions, tone are all important.

1. Speak in a calm, soothing voice.
2. Make sure that the atmosphere is cheerful and smile whenever possible.
3. Do not smile with raised eyebrows, as it l...

If you look alert but relaxed, your audience will mirror this and feel the same way. Stand up straight, but relax any tension or stiffness in your body.

It’s a good idea to gesture with your hands in such a way that helps to make clear what you are explaining – but only d...

Focus on unconscious behaviors that aren’t easily controlled and convey a clear message:

• Speech mimicry and behavioral mimicry: if a person uses the same words and tone as you, it's usually a sign he/she feels emotionally in sync with you.
• Trust people ...