DR.SEUESS

Embrace the idea that not all questions need immediate answers. Sometimes, living with the questions themselves can be more enriching and can lead to gradual, deeper understanding over time.

Jargon can be minimized, and complicated words are sometimes unclear to the reader.

People in crisis are often emotional and incoherent. 

Questions with “Yes” or “No” answers are very useful for getting information quickly.

With more subtle questions, give a "menu" of at least three possible answers to avoid the question being misinterpreted.