Let it rot : china : economic crisis

• The key is to state the advice simply and clearly and then let the other speak, always respecting the 80/20 rule.
• When it comes to asking for advice, we are placing the conversation firmly on the other person's court, ...

While listening to a customer sharing their issues, sometimes it's an instant reaction to jump in and begin your defensive strategr. However, instead of doing so it would be better if you let them say their piece so that they can get what they're feeling out of their system.

Afterwards, you...