To be human-centered, businesses can adopt design thinking. - Deepstash

To be human-centered, businesses can adopt design thinking.

To achieve excellence, firms must stop thinking of their customers as consumers. Thinking of customers as users helps innovators focus on creating functional value for them. Going a step further and viewing them as human beings emphasizes users’ happiness. Rather than seeing good products solely as a way to generate profits and business growth, human-centered businesses look at them as a way to make people happy.

“Consumer-centricity is about understanding people in order to sell them something. Human-centricity is about understanding people to build real value in their lives.”

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