Impersonal customer service makes it hard to get help. Here's the script for success. By , Associate Editor Taking a complaint to customer service can be maddening. No one wants to deal with endless phone trees, outsourced representatives working from inflexible scripts, automated responses or chatbots.
Leave a paper or digital trail. For any product or service for which you pay, keep copies of your order confirmations, receipts, contracts, work orders, warranties, service agreements, and billing statements.
It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.
What's the difference between rich vs. wealthy? Understanding the distinction between the two is one of the most important perspective changes I've had when it comes to how I manage my money. Growing up, I wanted to be rich. I wanted to own a big home, drive a luxury car, and buy expensive clothes.