As with the previous rule, you don’t want to be perfunctory here either. Rattling off a few factoids or minor revelations won’t ease tensions as much as waste time. When mentioning what you’ve learned from the other person, try to affirm something non-trivial and genuinely meaningful to you. According to Seth Freeman, a professor of conflict management at Columbia Business school, doing so not only displays your willingness to learn but that you feel the other person is someone worthy of learning from.
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