Listing the points on which you agree can defuse the situation and bring the temperature down. It also reminds you that the argument is much larger than the points of contention, reducing the winner-take-all mentality to silence our inner lawyers.
Taken together, rules one to three are about building trust , and trust is ultimately the secret to de-escalating tension among people. When people feel trust in each other, it makes them feel more prosocial and collaborative.
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