Study Demand to Improve
Studying demand patterns reveals treasure - a lever to improve. Gain deep knowledge of how your system attracts and retains customers. Listen, understand and clarify customer priorities.
Redesign work by value and flow, not function. Demand holds a mirror to system dysfunction invisible to managers.
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Beyond Command and Control is a book written by John Seddon. It was published in 2019. The book offers solutions to the UK productivity conundrum and is about business transformation and efficiency. The book received positive reviews and is considered to be one of the first books that can really bring about significant improvement in this field.
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