Frontline workers’ deep knowledge of their roles is essential for successful AI integration

The professional knowledge of frontline workers is essential in order to effectively integrate AI into the work they do. They are often called upon to evaluate AI suggestions or output, making their professional judgement more important than ever. For this reason, training employees who are not already very experienced in their role to work with AI could represent a challenge.

“Going forward, system design efforts, deployment efforts, and ongoing post-deployment operational support efforts will continue to work out better with participatory inputs and strong support from the frontline workers.”