It’s important that humans working with machines understand the business processes the AI is trained to facilitate, so that they grasp the reasons for AI decisions and are able to determine their adequacy. Similarly, AI systems need functionality to provide explanations for the decisions that they make to human workers, so that humans have the information they need to evaluate those decisions. Explaining AI decisions also encourages workers to buy into AI integration in their roles.
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The future of work is already here. Sectors as diverse as public transit and advertising are using AI today.
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