The Critical ones (4)

Encourages and Supports Escalations. The project manager establishes a project culture where escalations to resolve “stagnant” problems are viewed as good business and not viewed as being personal.

Enforces Effective Change Control. The project manager ensures that scope creep, communications, and quality are carefully managed.

Mentors Project Members. The project manager is a teacher and a helper.

Promotes Good Working Relationships. The project manager serves as a role model in promoting good working relationships across a project.