What it also shows us is that when we try to solve one small part of a user’s problem with one small slice of a service, we often don’t achieve the results we set out to achieve.
Often, the perceived cost saving we think we will achieve in providing a smaller part of a whole service is outweighed in the number of people who have to provide additional elements of their service to pick up the pieces
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An effective communicator and business analyst with an inquisitive mind, strong analytical, problem-solving, and decision-making skills
Services in the internet age are not only defined by the user who’s looking for them but composed of ‘small pieces loosely joined’
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