One moment in a service is more important than any other. - Deepstash

One moment in a service is more important than any other.

In reality, although there are points in a journey where failure has more of an effect than another – being able to complete a service from start to finish is far more important than having a great experience in one moment, then not be able to complete the rest of the journey.

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hserednytska

An effective communicator and business analyst with an inquisitive mind, strong analytical, problem-solving, and decision-making skills

Services in the internet age are not only defined by the user who’s looking for them but composed of ‘small pieces loosely joined’

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