POEMS framework - Deepstash

POEMS framework

People: the demographics, roles, behavioural traits, and quantity of people in the selected environment.

Objects: the items people are interacting with, including furniture, devices, machines, appliances, tools, etc.

Environments: the visual observations about the place and space (i.e. architecture), lighting, furniture, temperature, atmosphere, etc.

Messages: the words and language overheard, and the environmental messages or signage.

Services: the organization’s offers (as services) which the target population is interacting with, within the selected feld study context.

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hserednytska

An effective communicator and business analyst with an inquisitive mind, strong analytical, problem-solving, and decision-making skills

“Business Design is like therapy for your business”— Starbucks executive

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