Best Buy - Impact and Challenges

Overall impact:

• Increased online sales: E-commerce revenue has grown significantly.
• Improved customer satisfaction: Initiatives like Geek Squad and personalized recommendations have led to higher customer satisfaction scores.
• More efficient operations

Challenges and ongoing efforts:

• Competing with online giants like Amazon: Best Buy continues to adapt and innovate to maintain its competitive edge.
• Integrating physical and digital experiences: Seamlessly blending online and offline customer journeys key.
• Employee reskilling and upskilling.