I remember a time when I was having a conversation with a friend who kept mentioning how busy she was. She talked about her endless to-do lists and how there were never enough hours in the day.
On the surface, it seemed like she was just venting, but with active listening, I was able to pick up on something more.
Her voice had an undertone of exhaustion, and there was a hint of frustration every time she talked about her workload. She made subtle remarks about feeling undervalued and overlooked.
That’s when I realized – she wasn’t just busy. She was overwhelmed and burnt out.
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