5.

Diplomatically saying “No.”

Saying “no” can be difficult, and often people either avoid it or come across as stern. Both approaches can be damaging.

A diplomatic “no” is when you are honest and understanding of the other person's feelings.

Two damaging ways to say “no” include:

1. avoiding the answer 
2. being unintentionally harsh.

A diplomatic “no” involves being honest, yet empathetic.

E.g setting boundaries with family and committed partners, balancing family demands, avoiding overcommitment at social settings, managing debts etc.