Turn Vague Concerns into Specific Insights
When someone expresses dissatisfaction, avoid brushing it off with simple answers. Use a calibrated question to dig deeper.
Incorrect: “Is everything okay with the project?”
Instead say: “What specific issues do you think we should address in the project?”
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In our daily interactions, the way we frame questions can either open doors to understanding or shut down communication. Calibrated questions—those thoughtfully crafted to be open-ended and inviting—help steer conversations toward collaboration, problem-solving, and deeper insights.
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