Learn more about product with this collection
Essential product management skills
How to work effectively with cross-functional teams
How to identify and prioritize customer needs
If you build for the margins, you build for everyone.
Identify unique needs: Work with government and project contacts to understand the demographics of users and any unique needs they might have.
Consider accessibility: Proactively test for accessibility in all work. See W3C WCAG for requirements and 18F Accessibility Guide for tools to use.
When collecting demographics: Follow best practices when collecting demographic/identity information via forms, demographic data collection should be optional (whenever possible) and should always explain upfront how it will be used and stored
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Develop for mobile users: Mobile readiness is expected for all online resources. (Not everyone has the resources to own a computer.)
Create compatibility: Products should be compatible across web browsers and versions.
Build for multiple languages/locations/cultures: Apply best practices for internationalisation/localisation.
Use inclusive language: Abide by plain language best practices. (Test your flesch reading level and use tools like grammarly to ensure language is optimised.)
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Experience designer and design teacher interested in well-being, accessibility and great design practices. Specialising in service design, product design and user research.
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