"Most meaning of human communication is nonverbal, so you can forget about the actual words."
The Truth:
This is what, in a nutshell, the Mehrabian study tells us:
"When it comes to feelings and atittudes, we get most of our cues of the speaker’s intent from non-verbal sources. When the two are in conflict, we give precedene to non-verbals."
That’s the truth of the study and it cannot be generalized outside of feelings and attitudes.
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