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Be Direct

Be Direct

During a difficult conversation, be quick and direct. This is not the time for feedback techniques, as they will mask the point of the conversation and lessen its impact making it more difficult.

Often, the person knows that a critique is coming, so rather than dancing around the subject, just get to it. It’s better for both parts.

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This is not a conversation you want to have in the spur of the moment.

Talk in an even tone and keep it professional. Don’t let your emotions dictate your delivery or the other will too. This is especially important when talking to someone you are closely with.

Be stoic in your delivery but empathize. Think of how others will feel during the conversation, and allow them to process their emotions.

Be honest and thorough with your feedback, give examples and fully clarify why you're having the conversation.

Clearly explain the reason for the conversation, the specific critique, and then offer suggestions to improve.

Through questions others can better process what’s happened, and it allows you to clarify and solidify details of the conversation. 

The words you use during the conversation matter. Outline the critique and the reason you’re having the conversation.

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