Never Give Up

• Have an open posture. Be relaxed, sit or stand upright and place your hands by your sides. 
• Use a firm handshake. But don't get carried away - you'll likely come across as rude or aggressive.
• Maintain good eye contact. Try to hold the other person's gaze ...

1. If someone told me they couldn’t get started or had started but didn’t want to show up anymore, my only advice was to stop being a lazy bum and get to work.
2. It took me a lot of meditation sessions and working on my compassion to realise that it’s a much deeper-rooted...

Passion is a critical word in the description of a CS Ops Professional. 

• First, passion for being in the trenches. They must be willing to roll up their sleeves, dig into complex operations, and “get their hands dirty.” If you aren’t ready to do that, then this may not...