Passion

Passion is a critical word in the description of a CS Ops Professional. 

• First, passion for being in the trenches. They must be willing to roll up their sleeves, dig into complex operations, and “get their hands dirty.” If you aren’t ready to do that, then this may not be the job for you. 
• You also must have a passion for designing processes that scale. But to create operational strategies and processes, you need to break down ambiguous problems into concrete, manageable components to identify optimal solutions.