Credibility

Active Listening: To listen actively. Pay close attention to the words the other person emphasizes and the phrases they repeat, as these are often the most important to them and thus the best candidates for mirroring.

An effective way to stop being passive is not to react to other people and situations as soon as they happen. When we immediately react to an issue, we may often respond angrily or view a situation bigger than it really is.

Instead, watch your reactivity. How do you re...

When we start a new job, we are often told to 'fake it 'til we make it.' However, we may continue to feel out of our depth. It may be because there are no clear indicators that measure our performance.

• Rather than speculating if you measure up in your work, ask for feedback