ll of us have heard tips for “netiquette” – those helpful hints for avoiding offense or miscommunication in the messages we send. But neither good intentions nor perfect email etiquette will necessarily avoid problems.
This is because email readers are often subject to what’s called “negative intensification bias”. They often read into messages negativity the sender didn’t intend, or they exaggerate even a hint of negativity.
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More than one-quarter of a worker's day on average is spent answering and reading emails - email is the second-most time-consuming activity for workers, next to "role-specific tasks."
There is no rule stating that every email reply must be sent immediately after being written unless it's urgent. Many email programs support a delayed delivery system where you can schedule when your reply or email will be sent.
If you're fond of clearing out emails on a Friday afternoon, delaying email responses until Monday will lessen stress on both yourself and your coworkers and you can both enjoy your weekends.
Any email message we send has the potential to be read in the wrong context, or misinterpreted entirely by the recipient. Even if we have smiley faces in the email, it is no match for actual face-to-face, video, or telephonic conversations, which, apart from our words, also showcase our empathy and earnestness.
Compared to a face-face conversation, an email is just a bunch of words that once sent, are out of our control.
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