Learn more about communication with this collection
How to align stakeholders
Best practices in product management leadership
How to create value together
Quiet Your Agenda
Really listen to what someone else is trying to say.
We need information that is disconfirming, not confirming.
342
746 reads
MORE IDEAS ON THIS
Listen to Learn, Not to Be Polite
Listen from a place of curiosity, not generosity. True dialogue does not happen when we pretend to listen, and it certainly cannot happen if we are not listening at all.
If you ever finish a conversation and learned nothing surprising, you weren’t truly listening.
593
1.03K reads
Repeat Back What You Heard
Implement a process called active listening. Repeat back to the speaker what you heard.
If the speaker agrees that what you heard is what he or she intended to say, you can move on. If not, the speaker needs to reword their statement until the listener really does under...
414
678 reads
Ask More Questions
Ask more questions than you give answers.
When you ask questions, you create a safe space for other people to give you an unvarnished truth.
395
724 reads
Wait until someone is done talking
Actually wait until someone is done talking before you respond.
The most difficult component of listening effectively is waiting for a period at the end of a sentence before formulating a reply.
414
773 reads
Your Talk/Listen Ratio
Pay attention to your talk/listen ratio.
Strive for a 2:1 ratio of listening to talking.
359
727 reads
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This requires vulnerability and courage.
Vulnerability: you really need to be honest with yourself about your dreams, your goals, and what you really want. And that does require you to be vulnerable.
Because if you think about your deepest desires, it can feel really scary or like it’...
"I'm listening"
It is frustrating when you're arguing with someone, and you feel like they don't listen. But you really only have control over what you do. You can't make someone listen to you, but you can listen to them.
Instead of accusing the other person of not listening, say "I'm lis...
Creating a safe space
Sometimes, what people really need is just the acceptance that comes with simply hearing them out and not making them wrong.
The key to remember is that as soon as you judge someone else, you lose all ability to influence them.
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