4. Scope Creep - Deepstash
4. Scope Creep

4. Scope Creep

Scope creep is when a client requests more work than what is allowed in the original contract. It starts as a couple of tweets but eventually it will snowball out of control and will lead you to doing free work all over again.

To mitigate this, have a set rate for scope creep or charge an hourly rate for extra work and add it to the cost of your quote. However you decide to handle this, be sure to include an allowance for it in your contract and remind your clients of the fee when they request extra work.

3

0 reads

CURATED FROM

IDEAS CURATED BY

crystwe

Waste management officer

The idea is part of this collection:

Top 7 TED Talks On Customer Success

Learn more about with this collection

How to create customer-centric strategies

The importance of empathy in customer success

The impact of customer success on business growth

Related collections

Similar ideas to 4. Scope Creep

3. Understand what’s in and out of scope

3. Understand what’s in and out of scope

Parkinson’s Law is more than a fancy term for procrastination – it means that work expands to fill the allotted time. That’s the very definition of scope creep.

During your project kickoff, you and your team should agree upfront about what is in and out of scope for the project. 

By e...

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates