Churn is inevitable. But you need to analyze the real reason for the churn which helps you build up solutions against it.
Use your churned customers’ feedback to avoid mistakes if any. Also if a customer is not satisfied with your product.
Don’t let that customer walk out the door before you know why. The feedback here is very valuable for you.
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Personal growth and development
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Similar ideas to Talk to the customers who are leaving
If you know you can’t solve it, or if the customer isn’t worth saving, you should probably move on. Ask yourself this question, Is this customer worth all the effort you are taking to save them? It is obvious that you cannot solve every cancellation reason?
Maybe sometimes it’s not enough t...
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