When people’s judgments deviate from a normative model, as they so often do, we have a puzzle to solve. Sometimes the disparity reveals a genuine irrationality: The human brain cannot cope with the complexity of a problem, or it is saddled with a bug that cussedly drives it to the wrong answer time and again. But in many cases a problem may have been presented to them in a deceptive format, and when it is translated into a mind-friendlier guise, they ace it.
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