Generally speaking, when you rate something it will usually be out of 5. Why 5? I’m not sure, but here are a few of my best guesses:
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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
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Ebbinghaus experimented with his own ability to remember some new information and recall it after different lengths of time. His experiences and results revealed a number of key aspects of memory:
1)Memories weaken over time.
2)The biggest drop in retention h...
The more you agree with multiple items on this scale, the higher the likelihood you would score high on the D-factor. If you are strong on just one item, you probably will not score high on the D-factor:
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