It takes years to build trust, seconds to break and forever to to repair.
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“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently."
WARREN BUFFETT
From a product standpoint
Products and services are only as good as they are when they break, not when everything is functioning fine.
Even if you’ve had a positive view of a product or service for years, a problem that takes forever to fix or a hostile response when you ask for help will no doubt ...
" A girl takes
too much time to love
and
a few seconds to hate
but,
a boy takes
a few seconds to love
and
too much time to hate "
WILLIAM SHAKESPEARE A.K.A 'THE BARD'
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