The Art and Science of Apologizing
An apology is one of the most profound interactions two human beings can have with one another.
Research by Lazare and others suggests effective apologies—meaning those that are accepted by an offended party—all tend to share a set of underlying features.
SIMILAR ARTICLES & IDEAS:
The content of an apology is only half the battle. The delivery matters as well. If you mumble, avert eye contact, or stand in the corner with your arms crossed, it won’t matter what you say.
No matter how much damage was done, a sincere apology restores faith.
Saying you’re sorry is uncomfortable. It can be hard to admit your shortcomings and acknowledge your mistakes. But taking responsibility is the key to restoring trust.
The only time to apologize is when you’re genuinely remorseful.
Avoid any apology that is forced. The person you are apologizing to will pick up on your insincerity, causing further feelings of distrust.
In order to show your sincerity when apologizing, you must be honest and vulnerable. That can lead to the cultivation of meaningful relationships. It can also lead to rejection, which is what makes it so scary.
When you apologize, be willing to share openly and candidly, allowing emotions to flow freely, so that you can be fully seen.
Take responsibility for your actions and admit your mistakes or transgressions. State them out loud. Yes, it will be scary. It will feel shameful for a time. But it is worth it.
Apologies bring us face-to-face with the fact that we have something to apologize for, triggering a sense of guilt and shame.
Saying sorry puts one’s shameful behavior out there. That’s why transgressors often view an apology as threatening to their self-image and consequently hesitate to offer one.
When people focus on their core values, they seem to become more willing to sincerely apologize.
By understanding the many barriers to an apology— the indifference to another’s pain or the fraying of a relationship—we can glimpse what’s holding us back from saying “I’m sorry” in a particular situation.
From there, we have the opportunity to change course and let the healing begin.
A high-quality apology has three elements: